At MAX IPTV, we are dedicated to delivering high-quality IPTV services to all our customers. Please read this Refund Policy carefully before purchasing a subscription, as it outlines the terms under which refunds may be issued.
All payments for subscriptions are final and non-refundable once your account has been activated.
As IPTV is a digital service, we cannot offer refunds for partially used or unused subscription periods.
Refunds may be considered only in the following situations:
A technical issue on our end prevents the service from functioning properly, and our support team is unable to resolve it within a reasonable timeframe.
You were charged more than once for the same subscription (duplicate payment).
Each refund request will be reviewed individually by our support team.
We do not issue refunds in the following cases:
Your internet connection is unstable, weak, or does not meet the minimum required speed (at least 10 Mbps).
Your device (TV, smartphone, TV box, etc.) is not compatible with our service.
Issues caused by third-party apps, devices, or your internet service provider.
Temporary service interruptions due to maintenance, server upgrades, or content provider issues.
Failure to read or follow setup instructions or guidance provided by our support team.
If a free or paid trial is available, it’s your responsibility to test the service before committing to a full subscription.
Once a paid plan is activated, no refunds will be issued based on personal dissatisfaction or device incompatibility.
If you believe you are eligible for a refund based on the criteria above, please contact us within 7 days of your purchase:
📧 Email: contact.maxiiptv@gmail.com
📞 Phone / WhatsApp: +212617341663
Our support team will review your request and respond as soon as possible.
MAX IPTV reserves the right to modify or update this Refund Policy at any time. All changes are effective immediately upon posting on our website.
By purchasing a subscription on maxiptv.com, you confirm that you have read, understood, and agreed to the terms of this Refund Policy.
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